Refund and Return Policy
At Cherokee Spartans Baseball, we strive to provide the best shopping experience for our customers. If you have received an incorrect order from us, we will gladly exchange it for the correct product. However, there are a few important details to note:
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Incorrect Orders on Our Part: If the wrong item is sent to you due to an error on our part, we will arrange for an exchange to send you the correct product. Please contact us as soon as possible if you believe there is an issue with your order.
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Missing Order: If you do not receive your part or all of order, please contact us right away so we can correct it and get it to you.
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Custom Items: Custom items are made to order, and as such, they cannot be returned or refunded. This includes any items where you provided specific details (such as names, dates, or other customizations). Please ensure that all customizations, including spelling, are correct when placing your order. If you notice an error in your order, please contact us immediately. We will do our best to assist you, but please note that we cannot accept returns or exchanges for custom items due to customer input errors.
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Customer Mistakes: Refunds or exchanges will not be issued if the error was made by the customer (e.g., incorrect shipping address, wrong product selection, or mistakes in custom orders). Please double-check all details when placing your order to avoid issues.
If you have any questions or concerns regarding your order, please don't hesitate to contact us. We are happy to assist you in resolving any issues that may arise.